Thank you for visiting TileAd Prestige ("us", "we", or "our") website, accessible at www.tileadprestige.com (the "Site"). Your privacy is important to us. This Privacy Policy outlines the types of information we collect, how we use it, and the measures we take to safeguard your information.
Information We Collect
When you visit our Site, we may collect certain information automatically, including your IP address, browser type, operating system, referring URLs, and other usage information. We may also collect information through cookies and similar technologies. You can manage your cookie preferences through your browser settings.
Additionally, if you choose to provide it, we may collect personal information such as your name, email address, phone number, and other contact details when you fill out forms on our Site or communicate with us through email or other channels.
How We Use Your Information
We use the information we collect for the following purposes:
- To provide and maintain our services to you.
- To communicate with you, including responding to your inquiries and providing updates about our services.
- To personalise your experience on our Site and tailor the content and offerings to your interests.
- To analyse trends, track usage, and improve the functionality of our Site.
- To send you updates, marketing, and offers where you have consented to receive them, and to deliver and measure our advertising.
- To comply with legal obligations and enforce our policies.
Cookies & Tracking Technologies
Our Site uses cookies and similar tracking technologies to operate the Site, remember your preferences, understand how the Site is used, and deliver and measure our advertising. This may include analytics tools such as Google Analytics and advertising technologies such as the Meta (Facebook) Pixel and Google Ads, which may set cookies that help us show relevant ads and measure their performance. These third parties may collect information about your activity over time and across other websites. You can control or disable cookies through your browser settings, and you can opt out of certain advertising cookies through the relevant platforms' own ad settings. Disabling cookies may affect how parts of the Site function.
How We Share Your Information
We may share your personal information in the following circumstances:
- Service providers. With trusted third parties who help us run our business — such as our customer relationship management and form platform (GoHighLevel / LeadConnector), email and SMS providers, advertising and analytics platforms, hosting providers, and payment processors. These providers are only permitted to use your information to provide services to us.
- Lead and referral partners. Where you enquire about tiling services as a homeowner or prospective customer, we may share your enquiry and contact details with the tiling business we have partnered with in your area, so they can contact you about your project.
- Legal reasons. Where required to comply with the law, respond to lawful requests, enforce our agreements, or protect the rights, property, or safety of us or others.
- Business transfers. In connection with a sale, merger, or other transfer of our business or assets.
We take reasonable steps to ensure any third party we share information with handles it consistently with this Privacy Policy and applicable privacy laws.
Marketing Communications & Your Choices
If you provide your contact details or enquire about our services, you consent to us contacting you by email, SMS, phone, or messaging about your enquiry, our services, and related offers. You can opt out of marketing communications at any time by using the unsubscribe link in our emails, replying STOP to SMS messages, or contacting us using the details below, and we will action your request promptly. Even after you opt out of marketing, we may still send you non-promotional messages necessary to respond to your enquiry or provide a service you have requested.
Overseas Storage & Disclosure
Some of the service providers we use store and process data on servers located outside Australia, including in the United States. This means your personal information may be stored or accessed overseas. Where we disclose personal information to overseas recipients, we take reasonable steps to ensure it is handled in accordance with this Privacy Policy and applicable privacy laws.
How Long We Keep Your Information
We retain personal information only for as long as necessary to fulfil the purposes described in this Privacy Policy, to provide our services, and to comply with our legal, accounting, or reporting obligations. When personal information is no longer required, we take reasonable steps to securely delete or de-identify it.
Data Security
We take the security of your information seriously and implement appropriate technical and organisational measures to protect it from unauthorised access, disclosure, alteration, or destruction.
Data Breaches
In the event of a data breach that is likely to result in serious harm to affected individuals, we will assess the breach and, where required, notify affected individuals and the Office of the Australian Information Commissioner (OAIC) in accordance with the Notifiable Data Breaches scheme.
Your Privacy Rights
You have the right to request access to the personal information we hold about you and to ask us to correct it if it is inaccurate, out of date, incomplete, or misleading. To make a request, please contact us using the details below. We may need to verify your identity before actioning your request, and in some limited cases we may be permitted by law to decline a request — if so, we will explain why.
Complaints
If you believe we have breached your privacy or mishandled your personal information, please contact us first so we can try to resolve your concern. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.
Third-Party Links
Our Site may contain links to third-party websites or services that are not operated by us. We have no control over, and assume no responsibility for, the content, privacy policies, or practices of any third-party websites or services.
Children's Privacy
Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children under 18. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us, and we will take appropriate steps to remove such information from our systems.
Changes to This Privacy Policy
We may update our Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. We encourage you to review this Privacy Policy periodically for any changes.
Governing Law
This Privacy Policy is governed by the laws of Victoria, Australia, and the Commonwealth of Australia, and is intended to operate consistently with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.
Contact Us
If you have any questions or concerns about this Privacy Policy or our practices regarding your personal information, please reach out through our Contact page.